Refund policy

Refund & Return Policy

Last Updated: 2025

At VeloraLife, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please contact us at support@lamococo.com and we will be happy to assist you.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned with its original packaging, tags, and accessories where applicable.
The item must not show signs of use, damage, washing, or alteration.
Proof of purchase or your order number may be required.

Items that do not meet these conditions may not be eligible for a refund.

2. How to Request a Return

To request a return, please email us at:

support@lamococo.com

Please include:

Your order number
The name of the item
The reason for the return
Photos of the product, if the item is damaged or defective

Please do not send products back before receiving return instructions from our customer service team.

3. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide your order number and clear photos showing the issue. After reviewing your request, we will determine the appropriate solution, which may include a replacement or refund.

4. Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If your refund is approved, the refund will be issued to your original payment method.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

5. Return Shipping Costs

Unless the item is defective, damaged, or incorrectly shipped, the customer is responsible for the cost of return shipping.

If the return is caused by an error on our part or the product arrives damaged or defective, we will work with you to determine an appropriate solution.